Personalization

We are pleased to offer personalization services to make your FMARI products unique.

Order & Return Tracking

We provide a comprehensive tracking system for all orders and returns to ensure transparency and convenience. Once your order is shipped, you will receive a tracking number to monitor its journey. For returns, our system will keep you updated throughout the process. If you have any concerns, our customer service team is always available to assist you.

Packaging

At FMARI, we prioritize sustainability and elegance in our packaging. All items are carefully packaged using eco-friendly materials to minimize environmental impact.

Complimentary Shipping & Returns Policy

• FMARI offers complimentary shipping on all orders above $400 as part of our commitment to a seamless shopping experience.
• Items purchased from fmarishop.com can be returned for a refund, at no charge, to fmarishop.com or FMARI free-standing store in Richmond Hill, Canada within 14 days from delivery. We will only deduct the shipping cost.
• Items must be unused in their original condition and include all original packaging. Personalized products are excluded from this policy.
• Personalized items, such as those customized with initials, monograms, or engravings, are made specifically for you and cannot be returned or exchanged.
• Please ensure all personalization details are entered correctly when placing your order, as we cannot make changes once the production process begins.
• If you receive damaged packaging or items because of shipping, please get in touch with us for assistance within 7 days of delivery. We encourage recycling or reusing our packaging to support a greener planet.